Chargeback & Dispute Policy

Last updated: May 23, 2026

At Roadwild Shop, we are committed to resolving all customer concerns quickly and fairly. This page explains our process for handling payment disputes and chargebacks.

1. Please Contact Us First

If you experience any issue with your order — including non-delivery, damage, incorrect items, or billing concerns — we strongly encourage you to contact our customer support team before initiating a chargeback or dispute with your bank or payment provider.

Email us at: service@roadwild.shop

We respond within 1–2 business days and will do our best to resolve your concern promptly.

2. Why Contact Us First?

Filing a chargeback without first contacting us can:

• Delay the resolution of your issue
• Result in your account being flagged or restricted
• Complicate the refund process for both parties

In most cases, we can resolve issues faster through direct communication than through a bank dispute process, which can take weeks.

3. When Chargebacks May Be Disputed

If a chargeback is filed without prior contact, or if the claim is found to be inconsistent with order and delivery records, we reserve the right to dispute the chargeback and provide evidence to the payment processor, including order confirmation, shipping tracking, and communication records.

4. Fraudulent Chargebacks

Filing a chargeback for an order that was delivered as described constitutes fraud. We take fraudulent chargebacks seriously and will take appropriate action, including reporting to relevant authorities where applicable.

5. Resolution Commitment

We are here to help. Our goal is to make every customer experience a positive one. If there is a problem, reach out to us — we will work hard to make it right.

Contact

Email: service@roadwild.shop
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)